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Health and safety requirements

As a Heart Foundation volunteer, your safety is very important to us. To comply with Health and Safety legislation, the Heart Foundation asks that you:

  • Always consider your safety and that of others around you.
  • Phone St John Ambulance (111) if there is a medical emergency.
  • Report any hazards, injuries or "near misses" to the Big Heart Appeal Team on 0800 244 432.
  • Please ensure you are familiar with the evacuation procedures and take note of your nearest exit.
  • Your safety is more important than the donations. In the unlikely event that a member of the public threatens you, hand over the bucket immediately.
  • Be conscious about how you manage the money on collection days. Please do not open the buckets on the street or give out change. If you have a bag with you, consider placing the bucket in the bag. Avoid parking your car in an isolated spot, and if you must take buckets with money back to your vehicle, be aware of your surroundings. If unavoidable, ask someone trustworthy to accompany you to your car.
  • You should report any suspected theft to us by calling 0800 244 432.
  • Do not give your collection bucket to anyone that does not have a Heart Foundation bib.
  • Remember to wear sunblock, drink water and stand in the shade as much as possible.
  • While representing the Heart Foundation, we ask that you refrain from: smoking, drinking alcohol or sugary drinks (Coca-Cola, PowerAde, fizzy drinks, etc.) and avoid eating non-heart-healthy foods (e.g. takeaways, pies, chocolate bars, etc.).

If you’re sick

Staying at home if you’re sick is especially important. If you feel unwell, please stay home and let us know that you cannot volunteer and look after yourself.