Account access issues

The following account support information will give you access to your account on this website so you can manage your resource orders, favourite recipes and shared personal stories. Not what you were looking for? Please view other account options here.

I have forgotten my username or password

You can reset your password or find your username any time. Just enter the email address you used to sign up. If we can find you in the database, an email will be sent to your email address with your details. If you are not getting these emails please refer to 'I didn't get an email notification' section below.

I have registered, but I cannot log in

When you submit the registration form, the website sends an email notification to the address you provided. This email contains a confirmation link. Clicking this link activates your account, allowing you to log in using your registered details.

I didn’t get an email notification

Sometimes emails from us may be blocked by your spam filters. Check your spam or junk folder.
If you still cannot find an email from us, please contact us with details used you used to setup your account:

• Name
• Email address

Add us to your safe senders list:

To help ensure you receive future emails, add this email address to your mail providers senders list: supportercare@heartfoundation.org.nz